Mybelis Díaz

Hello there! This is me, a passionate and dedicated person in everything I do. Not only in a professional way, but personal level as well. Human, committed, emotional, humble, responsable, fast and efficient learner.

Product and content expert with a Marketing soul, passionate about interpersonal relationships and customer service culture. I'm very energetic and enjoy creating bound with people and knowing their culture, interests, opinions, etc. I'm a multi-faceted, result-oriented professional and detail-oriented which has helped me grow and improve my areas of opportunities. I love to push myself to achieve goals. I enjoy planning, organizing and implementing plans.

With more than 6+ years experience in Product Management, Customer Support, Creating Working Instructions, Content Process, Mentoring and Training, Working with multinational companies.

I'm a dog lover. My hobbie is baking and gardening. I'm also a foodie, love afro-panamenian food and taste new food combinations.

Aboutme: Bienvenido

Work Experience

In my professional experience I can highlight that has helped me to developed my critical/diagnostic thinking and proactive communication.

Although, I have demonstrated experience as a cross-functional team member and influence across the organization.

2015 - I was in charge of all activities within the department, to help planning, create workshops and bounding activities for the Panama group. This helped me to develop my organization skills, work with timelines and budget management.

2016 - Mentoring (Machining & Lab Supplies)

I was in charge of training and mentoring for new hires for key segments since I was the point of contact/Go-To-Person. this phase helped me to develop and learn how to provide and received positive/constructive feedback, also my listening skills and critical thinking.

2017 - Pilot Project (Lab Supplies)

I implemented this project for this segment since we need to improve the interactions and delays that were happening in order to complete the batches timely. This segment was very difficult and suppliers were not very supportive, but at the same time allow me to gain knowledge and experience about products that were unkown for me.

2018 - Enhanced Content Project (Images)

This project is related to processing of supporting images, documents and videos for items that were already live on Grainger's website. This was an essential project for Grainger customers since most of the time the purchase decision it is influenced by images/supporting documents. I was the POC for this project in Panama, working along with business partners in US. Within this timeframe, I was able to process more than 12k images and 2k technical documents.

2019 - Work Instructions Creation/Support

As a Content Process Specialist we have backup documentation to use on a daily basis, most common was the Data Standards which helps to normalize data based on the way Grainger would like to show it on the website for the customers. I participated on the creation and ongoing update of this document since 2018 to 2019. Also, along the way, I created two documents (Best Demostrated Practices, Machining Guideline-Drillbits & Grinding Machines) that were implemented as primary use for all team members in order to do the work on time and effectively as requested.

Overall, I have been able to participate and provide my input/knowledge in all the projects that I've been involved for the bast years. I'm extremely gratefull with these experiences that has helped me grow as a professional and as a person.

Aboutme: Acerca de